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Adobe Rent a Car Rental Terms for travel between 14-Feb-2017 and 31-Dec-2024

 

COSTA RICA - Adobe Rent a Car Group

Terms and Conditions

Products

Description

Conditions

One Way Service 

Service available at all offices

Pick Up & Drop Off chart prices apply.
3 Days minimum of rent for services among offices. 

Mileage

Free Mileage

Valid for all rentals. 

Fuel

Full to Full Delivery Policy
Gas tank Prepayment. 

Car always full tank
Gas Tank prepayment according with the gas market value and car category.

Authorized Additional Drivers 

The Authorized driver must be 21 years old and less than 80 years old.

Additional Driver Cost is US$4 per day.
In all the cases the driver must have a driver license with at least 2 years of issue.
The rental agreement only has one main driver included. 

Road Assistance Service

Road assistance includes tow truck, mechanical issues, continous trip, locksmith service, etc. 

Cost of US$4 per day
24/7 service in the whole country
Included when taking SPP

Rental of Accessories

GPS Rent

Portable WIFI rent

Baby Seat and Booster Rent
Mobile phone rent

GPS has a cost of US$9 per day, theft, lost or damage to the unit has a deductible of $250 usd.
Portable WIFI has a cost of US$10 per day, theft, lost or damage to the unit has a deductible of $100usd.
Baby Seat US$3 per day - Booster Seat US$1 per day
Mobile phone US$10 for the whole rent period. 

Penalties 

Late cancellation or NO SHOW

Excessive dirt
Smoking in the vehicle.
Loss of Auto Documents
Loss of car license plates
Loss of car key

Penalty of $50usd or a 1 day rental charge for late cancelations 72 hours before the start of the service, or for a NO SHOW.
$100usd penalty for excessive dirt.
$100usd penalty for smoking in the car.
$100usd penalty for losing the car documents.
$100usd penalty for losing the car plates.
From $150 to $500 penalty for losing the car key.

Guarantee Deposit

Guarantee Deposit by a Credit Card is requirement for renting a car

Only Credit Cards accepted to rent a vehicle
Credit Cards acepted: VISA, MASTERCARD y AMERICAN EXPRESS
Credit Card holder must be the renter (main driver).

Due to major credit card brands regulations in Costa Rica, in regards of the minimum deposit required to deal or to initiate any case because of negligence or violation to the rental agreement conditions, a general guarantee deposit from US$1500 is required.
The general deposit is not subject to the type of rate or coverage hired, the minimum required is US$1500 in all cases.

Car Rental Requirements

Minimum requirements to rent a car

1.    Valid Driving License from its country of origin, the renter and the driver(s) must present it in original. A driving license issued abroad – varies from country to country- is valid from 30 to 90 days in Costa Rica according to the immigration entry stamp data on passport. 
2.    Driver license must be printed in Roman alphabet. For Arabic, Chinese, Japanese, Cyrillic, Hebrew, etc. driver licenses, it has to be complemented by an International driving license.
3.    Present your valid passport and driver license at time of pick up.
4.    Present your Credit Card (only MasterCard, VISA or American Express accepted) with credit enough to cover the deductible (excess) of the chosen insurance, plus the value of the rental. No cash deposit is allowed.
5.    Minimum rental age is 23 years old, maximum rental age is 80 years old. Young drivers between 21 years old and 23 years old are exceptionally accepted, at least 2 years of possessing a valid driver’s license is required.

Traffic Fines

Details about the infractions to the Transit Law of Costa Rica

Amount according to the violation of the Traffic Legislation, full responsibility of the client for the traffic fine.

Coverage 

Description

Conditions

Primary Liability for Third Party Damages - PLI -
Commertial Name: Liability Protection

Basic coverage in damages to third parties properties involved in an accident.
Basic coverage for injury or death to third parties involved in an accident
It is mandatory.
The Client has the option to decline this coverage when presenting an authorized  written proof, expedited by an Insurance company accredited by SUGESE (Superintendence of Insurance from Costa Rica -
Insurance Regulatory Law, number 8653).

Coverage limit of $20,000 for damages to third parties properties. Deductible of 20%.
Coverage limit of $100,000 for injury or death of third parties involved in an acccident.
Can be declined only when the client brings an authorized  written proof, expedited by an Insurance Company accredited by SUGESE (Superintendence of Insurance from Costa Rica -
Insurance Regulatory Law, number 8653).
Insurances from companies via internet or bought abroad are not accepted
Guarantee deposit of US$1500 will be required in credit card. 

Loss Damage Waiver -LDW-
Commercial Name: Car Protection

Coverage for direct car damages, collision and tipping the car over. 
Coverage for total or partial theft of the rented car.
It is optional, it can be declined. 

Deductible of $1000usd for direct car damages, collision or tipping the car over.  Vandalism damages, tow truck and road assistance not included
Deductible of $1000usd  for total or partial theft of the rented car

It can be declined only when the client provides written proof of having coverage in Costa Rica for colision, theft or tipping the car over thru his/her credit card company; client must use the same credit card that he/she used to purchase the service.
Insurances from companies via internet or bought abroad are not accepted
Guarantee deposit of $1500us will be required in credit card. 

Supplemental Protection Plan -SPP-
Commercial Name: Total Protection

Enlarged coverage for damages to third parties properties involved in an accident
Enlarged coverage for injury or death to third parties involved in an accident
Zero deductible for direct car damages, collision and tipping the car over. 
Zero deductible for total or partial car theft.
It covers windows, car lights, vandalism, tow truck and road assistance.

It is optional

If client has declined LDW it will work as Total Liability Protection
If client has purchased LDW it will work as Total car coverage and Liability Protection

Damage coverage for $100,000usd to third parties properties. Eliminates the 20% deductible.
Coverage of $4,000,000 for injury or death to third parties involved in an accident.
Zero deductible for direct car damages, collision and tipping the car over.  it also covers windows, car lights, vandalism, tow truck and road assistance.
Zero deductible for total or partial car theft.

It is optional for the client.

 A guarantee deposit of $500usd will be required in credit card if client does not decline PLI or LDW. In case of decline the PLI or LDW the guarantee deposit will be $1500usd in credit card.

SIPP Codes

ARC category

PLI

LDW

SPP

MDMR

n

13

4

18

NDMR

m

14

4

18

NDAR

w

14

4

18

DCMR

p

14

4

18

CCAR

i

14

4

18

ICAR

a

14

4

18

EFNR

j

17

6

18

IFMR

q

19

6

18

IFAR

r

19

6

18

CFNR

l

19

6

18

IFNR

d

19

6

18

IFBR

f

19

6

18

SFBR

h

21

8

18

FFBR

g

25

8

18

PFBR

o

25

8

18

XVMR

s

21

6

18

XVAR

e

21

6

18

SQNR

k

21

6

18

Coverage Exclusions

Apply to all coverages

When the driver has any incident and is under the influence of alcohol or drugs
When the vehicle suffers damages and the driver is not authorized in the rental contract
Damages of any type caused by driving  thru rivers, lakes, beaches, mangrooves, flooded roads or off-road
Fail in the obligation to provide to the rental agency the accident report given by the Transit Officer and the accident report with the Insurance Inspector.
Fail to report the accident to the rental agency immediately after the event takes place
Violations of the Costa Rica Traffic Legislation are full responsibility of the client

Possible Combinations

Deposit

Conditions

PLI

 $                                                                                 1,500.00

Decline LDW & SPP - Can hire ERA

PLI + LDW

 $                                                                                 1,500.00

Decline SPP - Can hire ERA

PLI + LDW + SPP

 $                                                                                    500.00

Does not Decline - Includes ERA

PLI + SPP

 $                                                                                 1,500.00

Decline LDW - Can hire ERA

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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