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alamo guatemala - worldwide car rental companies

alamo guatemala depot information

Alamo Guatemala Rental Terms for travel between 21-Nov-2014 and 31-Dec-2019

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.95% applies).

The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).

 The supplier requests a passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

Credit Cards honored: American Express®, MasterCard®, VISA®, Diners Club®

An authorization on the credit card in the amount of $600 plus the cost of the rental will be taken at the time of rental for economy to fullsize and $1500 for SUV and  above. This authorization amount may be used toward damages of vehicles or late charges.

Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, Discover® logo. Debit/Check cards are not accepted at this location.

Cash is not accepted at this location.

Cancellation
In the event of cancellation the initial deposit paid remains non-refundable.

Collision Damage Waiver   
Collision Damage Waiver–Theft Protection (CDW-TP) is not insurance. The purchase of CDW is mandatory and required in order to rent a vehicle.

You may purchase mandatory CDW-TP for an additional fee. If you purchase CDW-TP, we agree, subject to the actions listed on the rental agreement that invalidate CDW, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of the vehicle.

CDW-TP includes Primary Liability Insurance (PLI). CDW-TP is mandatory unless customer's credit card provides CDW coverage. In order to decline CDW-TP proof of credit card coverage is required. If CDW-TP is declined, then PLI becomes mandatory. 
CDW deductible is $1500 for Compact and above.             
Rate/Day
$10 Compact
$15 Midsize and above

Theft Protection
Theft Protection is Included in Collision Damage Waiver
Rate/Day
Included

Deductible Protection (DP)
Deductible Protection (DP) reduces renter's Collision Damage Waiver-Theft Protection deductible to $0.
Rate/Day
$15.00

Third Party Liability
Primary Liability Coverage (PLI) The purchase of Primary Liability Coverage (PLI) is mandatory unless Collision Damager waiver is purchased.

PLI provides you with minimum financial responsibility limits as outlined in the applicable motor vehicle financial responsibility laws of the country where the vehicle is operated.

PLI provides liability coverage of approximately $32,000 USD for all accident related expenses not pertaining to the rental vehicle.  

PLI has a $700 deductible
Rate/Day
$5.00

Additional Driver
· All additional drivers must meet all rental requirements.
· Additional drivers must appear at the rental counter with the primary renter.
· Additional drivers must sign the rental agreement.
· An additional daily fee may apply for any Additional Drivers.

The additional driver can only be added to the contract at the pick up location.
Rate/Day
$3.00

Age Requirements
Minimum age to rent a vehicle is 21 and maximum is 75
Rental rates may be higher for renters and additional drivers under the age of 25

Cross Border Policy
Unrestricted driving within Guatemala. Renters may drive into El Salvador, Honduras and Nicaragua, however, arrangements must be made with the rental station 48 hours prior to leaving Guatemala. A fee of $60 USD will be assessed for legal/cross border documents. Rental vehicles may not be driven outside of Guatemala without the required legal documents.

Oneway rentals
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.

Renter Requirement
Must meet the location's minimum age requirements.

Present a valid driver's license.

Present a major credit card in renter's name at the time of rental


Refueling Policy
As a customer, you have a choice as to how you would like to pay for fuel.

Option 1- We Refill
This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 40% surcharge will apply.

Option 2- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Driving Side of the Road
Right

Maximum Rental
30 Days

Delivery & Collection
Delivery and Collection not available. Customer can pre-arrange pick-up and drop off of vehicle in advance

Customer must contact the rental office directly upon arrival

Pick-up/drop off is available at no additional cost for 0-2 miles
Pick-up/drop off is available at a cost of $20 for 3-15 miles

Pick-up/drop off is not available beyond 15 miles

Roadside Assistance
Available 24 hours: Customer must call Alamo at 502-2362-2701 during business hours and 502-2279-8111 outside of business hours. In the case of an accident/incident, customer must contact rental location and insurance company immediately to report accident. Detailed instructions are provided at the time of rental.

Surcharges
License Plate Fee (VREG) $1.50 per day
Environmental Fee (OPTL) $0.40 per day

Taxes
State Tax (STAX) 12%
.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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