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alamo netherlands - worldwide car rental companies

alamo netherlands depot information

Alamo Netherlands Rental Terms for travel between 01-Feb-2017 and 31-Dec-2019

Additional Driver

There will be an additional charge of EUR 4.00 per day excl VAT per rental for each additional authorised driver. The “General Car Rental conditions Alamo Rent-A-Car NL” apply for all additional drivers.

Age Requirements

All car groups are available for all renters aged 18 and over with the exception of car groups Full Size, Premium and Luxury which are only available to 25 year old renters and above. Maximum Age 80 years.

Forms of Payment

American Express, Mastercard, Diners Club and Visa credit cards are accepted. Debit Cards, cash payments, travellers cheques and euro cheques are not accepted.
An international valid credit card is always required for the authorisation which is  determined by the total  amount to be paid locally plus the applicable deposit amount associated with the chosen coverage. For the FULL SIZE car category a deposit of Euro 2000 is required in addition to the total rental amount and  for PREMIUM car category a  deposit of Euro 3000 is required in addition to the total rental amount. These amounts will be held on the credit card until the vehicle is returned and the final rental charge is debited. Any charges for damages, fines, taxes, penalties and the related administration fees belonging to the rental period can also be debited from the credit card after the return of the vehicle.

Renter Requirements

All drivers (including additional drivers) must hold and produce a driving license valid in the country where the rental takes place. The driving license must have been issued by authorised authorities at least 12 months before the date of the commencement of the rental. In addition to the normal driving license, an international driving license is also mandatory if the driving license is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country or if the driving license is otherwise not valid in the European Union. An International driving license is valid only if accompanied by the normal driving license. Also a valid identity card or passport must be presented at time of rental. Note: Drivers license, valid identity card or passport and credit card needs to be in renters name (main driver).

Cross Border Policy

Renter is allowed to use the Vehicle, without an additional charge, in the following countries: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, Norway, Portugal (excluding Madeira), San Marino, Spain (excluding Canary Islands), Sweden, Switzerland, United Kingdom and Vatican.
If a Vehicle should be taken to Czech Republic, Croatia, Poland, Slovakia and/or Slovenia, Renter must obtain Supplier's prior written consent and a surcharge of Euro 5 per day plus Value Added Tax (VAT) applies. This option is only possible for vehicles in Mini, Economy, Compact, Intermediate and Standard category. For vehicles in Full size, Premium and Luxury category it is not allowed.
Some restrictions may apply with respect to loading the vehicle on trains, boats, ferries or similar means of transportation and taking the vehicle from the mainland onto an island.

Delivery and Collection

N/A

After Hours

See unique policies for further information

One Way Rentals

Domestic one-way rentals between Alamo locations in The Netherlands are free of charge. For international one-way rentals, the customer is advised to check at the time of reservation. Surcharges apply and are available on request.

Baby Seat

N/A

Child Safety Seat

CHILD SEATS -CST- Are available at a cost of 7.00 EUR per day excluding VAT with a maximum charge of 100.00 EUR per rental excluding VAT. In cases of loss or damage a replacement fee of 250.00 EUR applies.

Booster Seat

N/A

GPS

NAVIGATION SYSTEM is available at 9.00 EUR per day excluding VAT with a maximum charge of 90.00 EUR per rental excluding VAT. In case of loss or damage, a replacement fee of 1000.00 EUR applies.

Ski Racks

N/A

Winter Tires

WINTER TIRES, ON REQUEST AVAILABLE ON A LIMITED NUMBER OF CAR CATEGORIES BETWEEN NOVEMBER AND MARCH FOR A DAILY CHARGE OF 15.00 EUR AND MAXIMUM 150.00 EUR PER RENTAL. IN CASES OF LOSS OR DAMAGE A REPLACEMENT FEE OF 3500 EUR APPLIES. IF TRAVELLING CROSS BORDERS WINTER TIRES MAY BE A LEGAL REQUIREMENT. PLEASE CHECK WITH THE RENTAL BRANCH AT TIME OF RENTAL.

Snow Chains

N/A

Safety Kit

N/A

WIFI Device

N/A

Fuel Service Option

All vehicles are delivered with a full tank of petrol and must be returned in the same condition. If the vehicle is returned with less than a full tank a charge of EUR 2.50/Litre excluding VAT for refueling service/fuel shortage will be applied.

Collision Damage Waiver

CDW (Collision Damage Waiver) Basic Cover. If chosen and indicated on the rental agreement or if included in the rate, this facility will limit the liability for any damage to the vehicle subject to the Non-Waivable Charge. NWC (Non-Waivable Charge): Fixed amount charged for every rental for which CDW has been taken out and where the vehicle is returned damaged. The amount of Non Waivable charge varies from EUR 750.00 to EUR 1150.00 depending on car category.                                 
CDW Basic Cover does not cover roof, tires and windscreens, broken/loss of keys or contamination of fuel.      
Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc. is excluded from the damage cover, unless a force majeure can be proved.

Collision Damage Waiver & Theft Protection

N/A

Partial Collision Damage Waiver 

CDW Super Cover partially  waives the already limited liability in cases of damage to the rental vehicle provided the vehicle is used in accordance with the “General Car Rental conditions of Alamo Rent-A-Car NL”.                                                                                                                                                                                                                                                                                                                                                                                                                The amount of Non Waivable charge varies from EUR 375.00 to EUR 675.00                                                                                                                                                                                                                                                                                                         CDW Super Cover (SCDW1) does not cover roof, tires and windscreens, broken/loss of keys or contamination of fuel.                                                                                                                                                                                                                                                                                                                                                                                                                     Super Cover can be purchased at time of reservation or at time of pick-up and is not available for customers on Corporate contract rentals unless there is a corporate account number present that indicates this option is applicable.                                                                                                                                                          
Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc. is excluded from the damage cover, unless a force majeure can be proved.

Super Collision Damage Waiver

CDW Top Cover totally waives the already limited liability in cases of damage to the rental vehicle provided the vehicle is used in accordance with the “General Car Rental conditions of Alamo Rent-A-Car NL”.                                                                                                                                                                                                                                                                                                                                                                                                                                                  CDW Top Cover (SCDW2) does not cover broken/loss of keys or contamination of fuel.                                                                                                                                                                                                                                                                     Super Cover and Top Cover can be purchased at time of reservation or at time of pick-up and is not available for customers on Corporate contract rentals unless there is a corporate account number present that indicates this option is applicable.                                                                                                                                          
Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc. is excluded from the damage cover, unless a force majeure can be proved.

Super Collision Damage Waiver & Theft Protection

N/A

Super Collision Damage Waiver & Tires and Windshield Protection

N/A

Loss Damage Waiver

N/A

Excess Protection

N/A

Personal Accident Insurance

Personal Accident Insurance (PAI). If chosen and indicated in the rental agreement or if included in the rate, this facility provides a financial indemnity for the driver and passengers (subject to permitted number of occupants in the vehicle) in the event of death or permanent disability. The amounts vary depending whether an adult or a child is involved. Similarly, Partial Disability may lead to lower payment or to no payment at all if the disability percentage is below a certain threshold. The terms and conditions are available upon request. PAI is an option and not mandatory to rent a vehicle.

Supplemental Liability Protection

All the vehicles in the Alamo fleet are insured against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle. The amounts for such liability cover are available on request. In particular, you must comply with the rule concerning permitted destinations, as set out in the “General Car Rental conditions of Alamo Rent-A-Car NL”, in order to have the full benefit of the insurance provisions.

Tire and Windshield Protection

N/A

Theft Protection

Theft Protection (TP). If chosen and indicated in the rental agreement or if included in the rate, this facility limits the financial liability in the event of the vehicle being stolen, except where incurred through negligence and/or breach of contract.  A Non-Waivable Charge applies. NWC (Non-Waivable Charge): Fixed amount charged for every rental for which TP has been taken out. The amount of Non Waivable charge varies from EUR 750.00 to EUR 1150.00 depending on car category.

Theft Protection - 2

N/A

Zero Risk Pack

N/A

Zero Risk Pack Plus

N/A

Roadside Assistance

Alamo provides 24/7 Breakdown and Assistance Service to the customer. This service is handled by ANWB Roadside Assistance. Further information specific to the Roadside Assistance including the 24/7 assistance telephone number will be provided at the time of rental. Roadside assistance is provided with the rental free of charge in case of mechanical breakdown, not due to driver negligence of wilful  misconduct.

Retail PL Inclusive (NL Domestic)

Third Party Liability (SLP), CDW/TP, Roadside Assistance, Airport Surcharge, VLF, VAT, 100 kilometres/day with the exception on weekend rate (unlimited) for NL Domestic. 

Gross PP Inclusive (NL Domestic)

Third Party Liability (SLP), CDW/TP, Roadside Assistance, Airport Surcharge, VLF, VAT, 100 kilometres/day with the exception on weekend rate (unlimited) for NL Domestic. 

Retail PL Inclusive (EMEA - Except NL/LAC/APAC)

Third Party Liability (SLP), CDW/TP, Roadside Assistance, Airport Surcharge, VLF, VAT. Unlimited mileage with the exception for rentals over 28 days (100km per day applies) for Europe and other source markets based on individual agreement with contract partner.

Gross PP Inclusive (EMEA - Except NL/LAC/APAC/US/CA)

Third Party Liability (SLP), CDW/TP, Roadside Assistance, Airport Surcharge, VLF, VAT. Unlimited mileage with the exception for rentals over 28 days (100km per day applies) for Europe and other source markets based on individual agreement with contract partner.

Retail PL Exclusive (US/CA)

Third Party Liability (SLP), unlimited kilometres, Roadside Assistance with the exception for rentals over 28 days (100 km per day applies). Exclusive rates apply for source markets USA/CA and other source markets based on individual agreement with contract partner.

Gross PP Exclusive (Closed with US/CA applied to inclusive)

Third Party Liability (SLP), unlimited kilometres, Roadside Assistance with the exception for rentals over 28 days (100 km per day applies). Exclusive rates apply for source markets USA/CA and other source markets based on individual agreement with contract partner.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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